The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Develop rapport with client
|
|
Client's needs and objectives are addressed in a manner consistent with their level of financial understanding and which directly applies to the objectives and requirements they have disclosed Completed |
Evidence:
|
High level active listening skills are demonstrated in dealings with client, including those with special needs Completed |
Evidence:
|
Services, strategies and recommendations are introduced to the client orally and in writing in a clear and unambiguous way, avoiding jargon and in appropriate language Completed |
Evidence:
|
Disclosure of capacity to client is consistent with industry requirements and organisation guidelines Completed |
Evidence:
|
Present broking options to the client
|
|
Client is guided through broking options and the impact of each option is clearly and comprehensively discussed with client including advantages, disadvantages, risks and financial implications, taking into account various assumptions or possibilities Completed |
Evidence:
|
Fees, charges and commissions are clearly explained to the client and copies of the research and other documentation provided Completed |
Evidence:
|
Any commercial relationship of the representative and their organisation to products and or services mentioned in the plan are disclosed Completed |
Evidence:
|
Adviser identifies and addresses issues that in their professional judgement may require further consideration or consultation with other financial services professionals Completed |
Evidence:
|
Confirmation is sought from client that they understand the broking options presented Completed |
Evidence:
|
Negotiate effectively
|
|
Client concerns, if any, are identified and responded to appropriately with alternatives to recommendations presented when requested Completed |
Evidence:
|
Limits imposed by regulatory requirements or organisation guidelines are observed Completed |
Evidence:
|
Restraint and control of feelings are exercised when dealing with conflict situations involving clients Completed |
Evidence:
|
Communication channels are maintained when dealing with complaints and following complaint handling procedures Completed |
Evidence:
|
Agreement to proceed is obtained from the client Completed |
Evidence:
|
Complete and maintain necessary documentation
|
|
Client interaction is recorded in accordance with the current industry documentation requirements Completed |
Evidence:
|
Confirmation including relevant documentation and contract variation is provided to the client Completed |
Evidence:
|
Instructing or purchasing documents where required are signed by the client Completed |
Evidence:
|
Post broking service to be provided is clearly defined, and is communicated to the client Completed |
Evidence:
|
Client records are created or updated Completed |
Evidence:
|